322 Fairall St Ajax, Ontario
289-275-0250

Weekdays: 8:30am - 4:30pm
Saturdays: 10am - 3pm

New Used, Demo, and Overstock Hot Tubs arriving weekly! – Used Swim Spas coming soon!

Get Pricing Now

F.A.Q

BuyingInstallation & DIYMaintenanceSpa CoversWater Care

Buying

What’s the difference between a Hot Tub and a Spa?

The term “Hot Tub” originally referred to the wooden, barrel-shaped tubs, which became popular in the late 1960s. Early hot tubs were fairly simple devices, which basically held hot water and had enough room for one or two bathers at a time. When the industry began building tubs of molded fiberglass or with thermoplastic shells, they were given the tag “spa” to differentiate them from their wooden cousins.

The wooden hot tub has evolved over time to include such amenities as seating, jets, filters, and most of the features associated with a spa. In fact, the phrase “hot tubbing” can be taken to mean soaking in either type of vessel.

What are my choices in selecting a hot tub or spa?

Decide if you want a take-anywhere lightweight type(typically referred to as plug and play) or the full size for the family and friends. Full-size spas are by far the most popular today due to the wide selection, ease of installation and low maintenance.

Spas may also be built into the ground, but in-ground spas usually are lacking in features. In areas of the country where freezing is a factor, these installations are not recommended.

The portable spa, which most often consists of a shell with a wooden or synthetic skirt/cabinet, usually sits atop a deck or on a concrete slab. These units are self contained and  have the advantage of built-in pumps and electrical systems, so set-up is a snap.

How do I find a quality brand of spa?

Do your homework. Take the time to look at various brands. Most spas look the same but it’s what behind the cabinet that makes the biggest difference. Don’t get caught up in the fancy lights, stereos and tv’s. Spas/hot tubs are an investment in relaxation so you don’t want to be stressing about the unknown. Never be afraid to ask why or prove it when shopping for a hot tub.  Reputable manufacturers will not be shy about disclosing specifications or showing you what is behind all the bling and fancy cabinets.

Is it expensive to operate a hot tub spa?

It doesn’t have to be. A primary cost is heating the water. A modern, well-insulated unit with a quality insulated cover will cost, on average, only about a dollar a day, even in cold climates.  The other major cost is water chemistry and maintenance supplies. You can cut these costs by 30-50% on average, just by shopping http://buyhottubstuff.com/ for supplies.

Installation & DIY

Should I install my hot tub spa inside or outside?

Each location has its pros and cons. Outside installations may compromise some of your privacy, but you can add screens, shrubbery, or fencing to minimize peering eyes. Don’t let the  outside weather can be a deterring factor,many people absolutely love the experience of lounging in bubbling hot water while a light rain or snowflakes are falling! It can be exhilarating. Gazebos can be built to shelter from the effects of weather and to enhance the privacy. It should be noted for those of you who have not experienced it, hot water raises your body’s core temperature, so you will normally not feel cold even when exiting a hot tub outdoors in the dead of winter.
Inside installations will add humidity to the air in your home. It is imperative that proper ventilation be maintained to control this moisture and to prevent mildew and other damage. If you decide on an inside installation, be sure to take into account the draining and filling of the unit. There are two other important questions: will it fit through your doorway, and is your flooring strength adequate? Keep in mind that a typical 3-person spa weighs about 2500 pounds filled with water.

Is it more efficient to keep your hot tub hot, or heat it up for each use?

Lowering the temperature after each use may seem like a good idea but infact it is costing you more money. Each time you drop the temperature you are going to have to pay to heat it up again.  A well-insulated spa and a cover in good condition will  be more effective in maintaining higher temperatures.

Do I have to install plumbing for my portable spa?

No. Above-ground portable spas are normally filled with a garden hose. Hard plumbing may be optional, but very rarely used since it is unnecessary.

Should I use a 110-volt or 220-volt electric heater?

We recommend using the 220v option whenever practical, especially on full-sized spas. A 220v system offers the advantage of faster heating and faster heat recovery which reduces your “tubbing down-time” factor. There is also more amperage available to operate multiple motors, jets, lights, etc. A properly hard-wired 220v system has no cords to trip over or become unplugged. Contrary to popular misconception, there is no significant cost difference in heating with 110v system versus a 220v system. For a truly “portable” installation, 110v is generally more practical. Consult a qualified electrician for your wiring needs.

What is meant by the spa pump’s horsepower (HP) rating?

Spa manufacturers use two different ratings for their pumps: “Continuous Operating HP” and “Brake HP”. Continuous Operating is the amount of HP the motor is capable of producing while the spa is in operation. This is the meaningful rating. Brake HP is the momentary HP the motor produces at startup, before dropping to Continuous HP. Brake HP is marketing hype.

My spa is losing water.  How can I find the leak?

Leaks can be hard to find in full foam spas, but the easiest place to start is inspecting the  pump seals. Look for water under your pump. Also check around your heater, pressure switch and all visible plumbing, unions, and connections. If visual inspection does not isolate the leak, you can try adding some food dye to the water. Another method is to allow the spa to sit until the water level stabilizes. This will give you an approximate idea of the level the leak is at. Yet another method is to fill the spa to correct level, then run it for a full day, marking the reduced water level with a crayon. Then refill, and allow it to sit for a full day with nothing running. If the water drops the same amount in both tests, this tells you that you likely have a plumbing leak. If it dropped more when pumps were running, it is more likely a seal or connection leak. Use of a quality leak sealer such as Fix A Leak may save you on costly repairs. Removing all the insulation to find a leak is time consuming and costly. Although not always a permanent fix, Fix A Leak can be effective on minor leaks, with the exception being bad pump seals, which will need to be replaced.

My pump quit pumping, and now it just makes a humming noise. What happened?

A common cause is a jammed or broken impeller, or the bearings may have seized. If the motor shaft can be rotated by hand, then the problem may be a dirty pump switch, defective starter capacitor, burnt motor windings or other electrical problem with the motor.

I can hear the motor running, but there is no circulation or heat. What is going on?

First, check to see if there is an error displayed on the topside control. If there is refer to your owner’s manual for instructions. Also, check the filter.  A severely clogged filter can greatly restrict water flow, and with little or no flow, there will be no heat either. Try running the spa with filter out. If water now circulates properly, replace your filter(s). Another frequent cause is an air lock in the pump, especially if you just drained and refilled your hot tub. To clear an air lock, first locate and close the valve on the intake side of your pump. Then, on the outflow side of the pump, loosen the pipe union just enough turns to allow the trapped air to escape and fill with water. Retighten union, open intake valve, and run spa to verify correction of the problem. If the water level is to low on the skimmer then the pumps are being starved of water and the heater will not turn on. Try topping the level up.  If an air lock, clogged filter or water level proves not to be the culprit, the cause could be blocked plumbing, or a damaged or obstructed impeller blade.

Why does my water overheat?

Several conditions could cause water to overheating, including: a stuck thermostat, a stuck relay or contactor in your spa pack, or even leaving your pump on high speed for an extended period of time. Another possibility is a defective high-limit switch, likely in conjunction with one of the above. Always check the temperature of your water prior to “jumping in”.

What can cause the GFCI to keep tripping?

A properly functioning Ground Fault Circuit Interrupter (GFCI) activates when it senses even a very small voltage leak or short to ground. They are designed to react very quickly. The cause can be many things. To isolate the culprit, shut-off the power source, then disconnect the system’s major components including: blower, ozonator, pumps, heater, etc. Power on. If it now trips, your problem is isolated to the wiring or circuit board. If the GFCI does not trip, plug these things back in one at a time until the GFCI trips again. (Make sure power is off whenever connecting or disconnecting components). When it trips, you’ve located the culprit. If it is not one of these, check for bad wire connections, missing or burnt insulation or chafes, and loose screws or corrosion on terminals. If that is not the problem, sometimes a heater element that is going bad will cause the GFCI to trip. Another cause may be a defective GFCI unit itself. They do not last forever, and especially in damp locations, they can fail and cause erroneous tripping. Other electrical devices in your home, especially those with motors, can send a pulse through the circuit that can actually trigger a GFCI to trip. These include washing machines, garage door openers, air conditioners, furnaces, and house fans. Monitor your spa’s GFCI to see if it trips when one of these devices is switched on. Make sure that the supply circuit to the spa is adequate.

CAUTION: Electrical repairs can be dangerous. We recommend that electrical service be referred to a qualified technician. Regardless of who performs the work, make certain that all electrical power to the hot tub or spa is disconnected prior to making any inspections or repairs. This information is provided for educational purposes only. If you hire a qualified technician, this will give you a better understanding of the diagnostic process involved.

Why aren’t my jets as powerful as they used to be?

The most common cause by far for reduced action in a spa is clogged or worn-out filter cartridges.  If you try running your spa with the filter out, and this improves performance considerably, then you may have found the culprit.   A broken impeller blade in your pump, or foreign matter obstructing the impeller can cause this. Bad motor bearings will (often indicated by a progressively loud motor or a grinding noise) could cause your pump to operate at a reduced speed, and pump less water. If air jets are weak, check for obstructions, inspect the blower if so equipped, and check gasket seals around the jet fittings.

If the amount of water coming out of your jets is normal, but they no longer spin, there are several possible problems:  they may be stuck from scale deposits.  In this case, remove the affected jets and soak them in vinegar for 24 hours to dissolve the calcium. Another cause is lint or hair stuck in the jet bearings.

There is no power going to my spa I am worried about it freezing what should I do?

When we lose power to our beloved spa during the frigid temperatures we begin to worry about it freezing. The worst possible thing you can do is drain your spa. It will take longer to freeze the entire body of water then the residual water in the lines. Depending on the temperature prior to losing power you should have a minimum 72 hours before you have to worry about freezing. In a lot of cases you may be able to put a small ceramic heater inside the spas cabinet and this will keep everything nice and toasty. Keep the cover closed and call your dealer.

What are the power requirements for the new lightweight “take anywhere” portable spas?

These spas a designed to plug right in to a standard wall outlet. In outdoor locations, your electrical code may require a GFCI protected circuit.  Check with your local Building Department.

Maintenance

How often should I drain my spa?

Depending on usage and type of sanitizing system, a spa or hot tub with well-maintained water, which is treated with non-chlorine shock, should be drained and refilled every two to four months. This is necessary because of the amount of total dissolved solids becomes excessive, making it difficult to maintain sanitizer effectiveness and water balance.

What should I use to clean my spa?

It is very important that you use a cleaner designed for spas and hot tubs. While household cleaners are great for cleaning jobs around the home, they can cause foaming and alter the pH of your water. Quality spa surface cleaners are safe for all materials, contain no abrasives, are non-toxic and will not cause water foaming. A spa plumbing line cleaner is recommended prior to draining the spa at least once per year. A cleaner such as Fresh Start or Aquafineese Spa Puck will remove any biofilm that builds up in the spas plumbing lines over time.

How often should I clean my filter cartridge?

Depending upon bather load, it is generally a good practice to rinse your filter cartridge every other week with fresh water from a garden hose to dislodge hair and other foreign matter. Every 1 to 2 months, and with each water change, your filter cartridge should be soaked in a filter-cleaning compound designed to dissolve oils that build up in the filter membrane. We recommend the rotation method: have two filters on hand, one in the spa and a clean, dry spare. Remove the dirty filter and rinse thoroughly, being careful to spray between the pleats. Soak the filter in a 5-gallon bucket of cleaning solution, overnight or according to the instructions on the package. You can now install your clean spare while the dirty one is soaking. After soaking, rinse again and set aside to dry completely. With this method, your filters will last much longer, and you will never have to wait to use your spa.

When should hot tub filters be replaced?

Filters manufacturers suggest the filter be replaced every 3-4 months. With constant cleaning, maintenance and rotation these filters should last 6 months. After that, they become less efficient in trapping foreign matter because of deterioration of the media. An easy alternative are disposable filters or micron filters. These filters require no maintenance and can be replaced every 3-4 months. Simply remove from the spa and straight into the recycling. These filters remove particles down to 1 micron in size keeping the water cleaner without the use of additional chemicals. No cleaning, no rinsing, no rotating and less chemicals make these filters a popular choice for customers.

Is it OK to use car wax on my spa shell?

No. Automotive waxes are designed for car finishes, and will not generally hold up in hot water conditions. Use a product designed specifically for acrylic or thermoplastic spas such as Reflection

Should I treat the wooden skirt on my spa?

This is partly a matter of personal preference. Some people prefer the natural graying of unfinished wood. Wood that is treated with a good water repellant sealer will generally last longer, be more resistant to cracking, and retain much of the original coloration. A cleaning with a product such as Cover and Cabinet Renew 2-4 times per year will also help to protect the wood cabinet from harmful UV.

Should I set the heating timer or let the thermostat decide?

The frequent on and off cycles, which you will have if you allow the thermostat alone to determine the operation of you pump and heater, will shorten the life of your motor. It is usually better to set your timer to run in scheduled cycles. For example: 6 hours per day total, set up for two 3 hour segments, 12 hours apart. Actual total run times depend on your spa manufacturer’s recommendations, sanitizing system, and bather load. Newer spas are equipped with state of the art power management systems that allow you to run your spa during off peak hours to save energy and money.

Spa Covers

What should I look for in a spa cover?

When it comes to spa covers bigger is better . Start with the core. Polystyrene foam, tapered from 4″ to 2″ to allow for shedding of surface water, is a good choice.  Since foam cores can absorb water, select a cover with a core that is heat-sealed in heavy plastic sheeting. Marine-grade vinyl with mildew and UV inhibitors is a must. Quality covers will also have two other features: a double reinforced folding center hinge, and steel reinforcement inside. Make sure the cover has adequate locking fasteners, and a zipper for the cover. Avoid cheap covers. They won’t last long, and will end up costing you more in the long run both in higher energy usage and in replacement costs.

Why are your spa covers custom made rather than shipped from an inventory?

There are literally tens of thousands of spa shapes, sizes and brands, both old and new, and many colour choices. Rather than pull a cover from an inventory of approximate fits, our covers are hand-made, one at a time, for outstanding quality and a fit that is just right, per your specifications and colour choice. It takes a little more time to make covers this way, but our customers tell us it’s more than worth it.

I’m ordering a new spa cover. Is there a benefit in upgrading to a thicker, walk-on type?

In many cases, yes. If your spa is exposed to snowfall, then the walk-on  upgrade is a very good idea. It will provide extra stiffness, which will help prevent sagging (and the resultant heat-loss) caused by the weight of the snow. In all climates, the upgrade will give you increased R-value. The upgrade is inexpensive, and will return its cost in energy savings.

Is there an easier way to remove my spa cover?

Use of a cover removal device will allow one person to remove the spa cover with ease, and without back strain. These devices come in a variety of models, from simple slides to more elaborate units, which allow for easy lifting and out-of-the-way storage of your spa cover. Todays cover lifts are lightweight and durable, usually made from aircraft grade aluminum with stainless fasteners. They are easy to install as well, usually requiring little more than a screwdriver to set-up. A cover lift will help prevent the premature wear and tear of your spa cover. View some of the available lifter options at http://buyhottubstuff.com/.

What can I do to protect my spa cover from seasonal high winds?

Although high-quality safety covers come with 4 tie down straps and locking hardware, that alone may not always be enough to stand up to high winds. Thousands of spa covers are lost to storms each year. Fortunately locking bars and hurricane straps are now available which offer an added level of protection for these conditions. Fully adjustable for spas up to 8 ft. wide, these heavy-duty hurricane straps offer an extra degree of security.

Is there anything I can do to protect my hot tub cover from damage?

The main factors in spa cover deterioration are sunlight, dirt, and acid rain. Fortunately, there are now great products available to protect and clean vinyl covers, and greatly extend their life. Select a cover protectant that contains a UV blocker for fade resistance and use a good cleaner such as Cover and Cabinet Renew. Regular use of cover and cabinet renew  will keep the vinyl supple, prevent cracking and fading, and seal out damaging moisture. Avoid products which contain silicone oil– these will actually cause premature failure of the vinyl, when exposed to sunlight.  We recommend Cover and Cabinet Renew because it is the best product of its kind we have found, and is also Earth friendly. Don’t forget to clean and treat the inside surfaces of your cover as well– this is very important.

Water Care

What’s the story on ozonators?

Ozonators are electric-powered devices for helping to sanitize spa water by introducing a form of oxygen called ozone into the water. When they first arrived on the spa scene, many people thought they were a panacea for water disinfecting. Although this has proven to be an overstatement, ozonators do have their place, and will help reduce chemical amounts needed. Since ozone has no residual sanitizing ability, it only works while the spa is in operation. In order for the ozone to do its job, the spa should be run 6 or more hours per day. Ozonators must be used in conjunction with another sanitizer such as bromine or chlorine as well as a shock treatment. A major factor on the effectiveness of ozone is called contact time. When ozone is produced how long does it stay in contact with the water before it breaks the surface? How is it mixed into the water?

Can I save money by using an ozonator?

Yes, the use of an ozonator will cut down the amount of conventional sanitizer needed. The reduction will vary from 25% to 35%, depending on spa usage and amount of run time. These devices use electricity to run, but the amount is really quite minimal.

What is the best sanitizer to use?

Bromine (in the form of tablets) is the sanitizer preferred by most hot tub spa owners because it is less irritating, less likely to cause “red eye” and does not have the strong odor of chlorine. The pool-type chlorine (found in chlorine tablets) is not suitable for hot tubs. Bromine disinfects as well as chlorine and has the advantage of evaporating more slowly in hot water.

How is bromine/chlorine maintained?

Upon startup of your spa or hot tub, it is recommended to add a small amount of granular bromine. This establishes an immediate sanitizer reserve. The proper level is then maintained by using tablets in a floating device. The dispensers are adjustable for proper dispersion of the sanitizer.

Can I install a saltwater system on my hot tub?

Absolutely. A salt water system is still chlorine or bromine based and does not eliminate the need to balance your water. A salt water system simply generates chlorine or bromine. It does this by passing the salt solution across a low voltage cell or electrode. The by product created is sanitizer. It is a purer form of chlorine or bromine that doesn’t contain all the glues and fillers that traditional pucks and granulars systems use. The result is cleaner, softer water.  The majority of manufacturers do not make their own system and typically use an aftermarket generator. Check with your manufacturer.

How is sanitizer level measured?

Measure chlorine or bromine easily with test strips. Many spa owners check their water daily, others find that once a week is sufficient, especially if bather load is not excessive and a floating dispenser is used.

What is the purpose of shocking compounds?

Shocking the spa water is the process by which suspended organic matter is oxidized or broken down. This is necessary because this organic matter is the material on which bacteria feed. Sanitizing alone does only half of the process of maintaining clean water. We recommend the addition of a non-chlorine oxygen-based shocking compound such as Refresh

Is there a difference between shocking compounds?

Definitely. There are chlorine producing shocks, and non-chlorine shock treatments such as  Refresh that release oxygen to breakdown foreign matter. The non-chlorine treatments are preferred by many because they have no harsh chlorine odor. There are so-called “buffered” shocks on the market.  These are expensive, and nothing more than regular shock with a little sodium carbonate added.

What is the importance of pH?

Maintaining proper pH level is essential for proper operation of a hot tub spa, regardless of the sanitizing method used. If the pH falls too low, resulting in water that is too acidic, the sanitizer will dissipate rapidly, pipes and motor seals will corrode, and bathers will notice eye discomfort. If the pH rises too high, resulting in water that is too basic or alkaline, damaging scale may form, water may become cloudy, and eye discomfort may also result.

What is the recommended pH range?

The National Spa & Pool Institute recommends a range of 7.2-7.8, with 7.4-7.6 being considered ideal.

How do I raise my pH level?

The pH level can be raised by the addition of a product containing sodium carbonate such as Adjust Up. This will also raise the Total Alkalinity. Sodium bicarbonate such as Perfect Balance can also be used, but will have less of an effect on pH.

How do I lower my pH level?

The pH level can be lowered by the addition of a product containing sodium bisulfate
Adjust Down. Although Muriatic Acid is an excellent pH reducer, it is not recommended because its fumes and skin burning properties.

What is the importance of total alkalinity?

Maintaining the proper range of total alkalinity will prevent wild fluctuations in pH, will reduce the tendency toward corrosion of pipes and fixtures, and will reduce the scale forming potential of the spa water.

How is total alkalinity measured?

You can measure total alkalinity with test strips.

How can I raise my total alkalinity level?

The total alkalinity level can be raised by the addition of a product containing sodium bicarbonate Perfect Balance. This compound will normally bring up low pH into the acceptable range.

What is the cause of cloudy water?

Cloudy water can be caused by pH that is too high, but the most common cause is excessive contaminants in the water. Make sure your filter is clean and in good condition. Add a water-clarifying agent such as Easy Clear.

What causes the musty odor I detect when I open my spa cover?

A common cause is mold or mildew growth on the inside of the spa cover itself. These organisms grow here because they don’t come in contact with the sanitizer. Condensation forms on the inside ceiling of the cover, then rains back down into the spa water, contaminating it as well. The remedy is simple: clean the inside of your cover at least once a month. Cover and Cabinet Renew is perfect for this.

What causes white flakes to collect on the bottom of my spa?

How do I clear up the white flakes?

These are most likely calcium scale deposits which have formed on heater parts and within the plumbing lines and then flaked off. The easiest way to remove them from your spa is to vacuum them out using a SpaVac is very effective for this. Remember to keep your water balanced (TA & pH). This will help prevent future scale formation.

I adjusted my TA, and it is correct, but now the pH is too high.  

How can I lower pH without making my TA too low?

For simple spa chemistry balance — think of a three legged stool. One leg of the stool is Total Alkalinity (TA), one is pH, and one is sanitizer. Each leg must be even, or the whole stool topples over. When balancing spa water, always start with Alkalinity, then pH, and then sanitizer.  In this unusual case, try this: Purposely raise your Total  Alkalinity 20-30 ppm too high, then lower the pH by adding  sodium bisulfate Adjust Down. By starting with a high TA, you’ll find that the two will likely balance out when you adjust the pH. Remember: if you cannot get your water to balance perfectly, it is better to be a little on the high pH and/or TA side, than too low (corrosion).

Will operating at lower water temperatures adversely affect the water chemicstry?

Lot’s of tubbers do the same, and it’s perfectly OK to enjoy your soak at a lower temperature.  Keep your water in balance, and it should be fine. If you have kids, remember, a hot tub is not a small swimming pool.  If they use it as a play pool, with frequent trips in and out (as most kids will do) you will have to change your water often.

My bromine level got way too high.  How can I lower it?

Whether bromine or chlorine the easiest, fastest, and cheapest way to reduce an excessively high level is simply to drain a portion of the water, and replace it with fresh.  You may need to re-balance your TA & pH after adding water. If draining is not an option a small amount of a product called Spa X-It will reduce sanitizer levels quickly and safely.

How can I prevent the formation of oily scum on the spa water?

The Zorbie oil scum absorber will wick-up many times its weight in body oils and lotion residues from your hot tub spa.